Shipping and returns - THE MAR

Shipping

Delivery time

The order is processed within 2 to a maximum of 14 business days from the moment the payment is credited. The delivery time of a given order depends on the availability of products. We respect our raw materials and avoid overproduction – we sew according to the demand and we have small stocks. The products are hand-cut and hand-sewn in a local manufactory. We pack them by hand and send them to you immediately after receiving them from our leather craftsmen.

Delivery methods

Orders are sent by courier. The Store is not responsible for any delays caused by the courier’s operation.

Exchanges & Returns

Return policy

The right to return the goods for any reason is granted to the Client within 14 days since receiving the goods. The Store has the right to refuse to accept the return if the product has defects, traces of use, does not have a complete set of tags, or if the return was made after the prescribed period. We do not accept goods returned by cash on delivery.

Refund

The funds due will be refunded within a maximum of 14 days from the date of receipt of the return by the Store. The refund will be made with the same payment method that was chosen when placing the order.

Return procedure

In order to make a return, please write an e-mail to shop@themarstore.com. The goods and the completed Return Form should be sent via courier to the following address: THE MAR, ul. Siedmiogrodzka 1/308, 01-204 Warsaw, within 14 days since receiving the product (with all tags attached, unused, clean).

The cost of returning the goods to the Store is covered by the Client. Returns made via Poczta Polska are not accepted.

Payment methods

Payment methods

Payment is available via PayNow and PayPal.

643-6432515_com-icono-email-blanco-png

More questions? Feel free to ask!

office@themarstore.com