Delivery
We send orders by InPost courier service or InPost parcel machines. The courier will deliver the package within 1 to 2 business days. We have no influence on delays caused by the carrier.
Returns
An individual has the right to return goods for any reason within 14 days of receiving the goods. The store has the right to refuse to accept a return if the goods have defects, signs of use, do not have a set of tags, or if the return was made after the deadline. We do not accept goods returned by cash on delivery.
We encourage you to consider the carbon footprint of the return shipment. If in doubt about the choice of model or color, we are available [here]to advise you.
The most convenient way to return your order is to submit a return request via this link: [Online Returns Form].
For those who prefer traditional printing, please notify the Store of your intention to return your order within 14 days of receiving your order by sending a message to shop@themarstore.com. The Store will confirm receipt of your request via email. The goods – unused, undamaged, and clean – along with the completed Returns Form [link] should be returned by courier within 14 calendar days since receiving to:
THE MAR DTW Logistics
ul. Sochaczewska 98C
05-870 Błonie
themar@dtwl.pl
tel. 0048570045381
The funds due will be refunded within a maximum of 14 days from the date of receipt of the returned goods by the Store. The refund will be made by the same payment method that was selected when placing the order. Click here if you need support with the Klarna payment system.
To speed up and simplify the whole procedure, please return the purchased goods and then place a new order yourself.
Our products are sewn by hand, with the utmost care, from high-quality leathers and components. Before shipping to you, they pass through the hands of many people. If, in spite of everything, an oversight or shortcoming has occurred to us – please contact [ here ], We care about your satisfaction. Providing your order number and attaching photos will greatly facilitate our efficient response. If you decide to return your order, Here you will find a link to the Complaint Form.
Payment methods
The store allows payments through PayNow, PayPal and Klarna.
